Refund Policy

A Legal Disclaimer

Effective Date: [Insert Date]
We take utmost care in delivering high-quality skincare products.
Due to hygiene and safety reasons, we do not accept returns once the product is opened or used.
 
1. Replacement Policy
Replacement is allowed only if:

• Wrong product received
   

• Damaged product received
   

• Manufacturing defect
   

Conditions:

• Request must be raised within 48 hours of delivery
   

• Product must be unused and in original packaging
   

• Photos/video proof must be provided
   

We may request product pickup for verification.
 
2. Refund Policy
Refunds are processed only when:

• A paid order is cancelled before dispatch, or
   

• Replacement is not possible due to product unavailability
   

Refund will be initiated to the original payment method within 7–15 business days.
 
3. Non-Eligible Scenarios
Refund/Replacement not applicable if:

• Product has been opened or used
   

• Customer dislikes fragrance/texture/color after use
   

• Damage caused after delivery
   

 
4. Contact for Replacement/Refund
Email: [Insert Email]
Include:

• Order ID
   

• Issue details with images